Terms of Service

Effective Date: April 30, 2026  |  Last Updated: April 30, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the Site and all food-related services, online ordering systems, delivery arrangements, and any other features or functionality offered through punchpizzafood.rest.

By visiting our Site, creating an account, placing an order, subscribing to promotional communications, or otherwise interacting with our services in any manner, you agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional guidelines, rules, or policies posted on the Site. These Terms apply to all visitors, customers, and others who access or use our services.

If you are using the Site on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case the terms "you" and "your" will refer to that entity.

We reserve the right to update or modify these Terms at any time. Your continued use of the Site following any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Punch Pizza is a food service business operating in the United States that offers the following products and services through its website at punchpizzafood.rest:

• Online Ordering: Customers may browse our menu, customize their food selections, and place orders for pickup or delivery through the Site.
• Food Preparation and Sales: We offer a variety of pizzas, sides, beverages, and other food items prepared by our culinary team in accordance with applicable food safety regulations.
• Delivery Services: Subject to availability and geographic limitations, we offer delivery of orders to customer-specified addresses within our designated delivery zones.
• Promotional Offers and Loyalty Programs: From time to time, we may offer discounts, promotional codes, loyalty rewards, or special deals, each of which may be subject to separate terms and conditions.
• Customer Support: We provide customer service assistance via email at [email protected] to assist with orders, inquiries, complaints, and feedback.
• Digital Content: We may offer nutritional information, allergen guides, recipe inspiration, and other informational content through our Site.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Menu availability, pricing, and delivery zones are subject to change without notice. Certain items may be limited by availability, seasonal supply, or regional restrictions. We do not guarantee the continuous availability of any specific menu item.

3. Eligibility

To use our Site and services, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or at least 13 years of age with verifiable parental or guardian consent.
• You must be a legal resident of or located within the United States at the time of your order.
• You must have the legal capacity to enter into a binding contract.
• You must not be prohibited from receiving our services under applicable federal, state, or local laws.

By using our services, you represent and warrant that you meet all of the above eligibility requirements. We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion if we believe eligibility requirements are not met.

4. User Account and Registration

Certain features of our Site may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the confidentiality of your account password and restrict access to your account.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account at any time for any reason, including, without limitation, if we believe you have violated these Terms. We shall not be liable for any loss or damage arising from your failure to comply with these account security obligations.

You may not create more than one account per individual or use another person's account without permission. Accounts are non-transferable and may not be sold, assigned, or otherwise transferred to any third party.

5. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You represent, warrant, and covenant that you will not engage in any of the following prohibited activities:

5.1 General Prohibited Conduct

• Using the Site for any purpose that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity.
• Transmitting any unsolicited or unauthorized advertising or promotional material (spam).
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which may harm Punch Pizza or other users.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Using the Site to collect or harvest any personally identifiable information, including account names or email addresses.
• Using the Site for any commercial solicitation purposes without our prior written consent.

5.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site.
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein.
• Using automated tools such as bots, scrapers, spiders, crawlers, or similar technologies to access the Site without our written permission.
• Uploading or transmitting any viruses, malware, ransomware, or other malicious code.
• Attempting to decipher, decompile, disassemble, or reverse engineer any software comprising or in any way making up a part of the Site.
• Circumventing any security measures or technological protection measures implemented on or through the Site.

5.3 Order-Related Prohibited Conduct

• Placing fraudulent orders or orders with false payment information.
• Using stolen credit cards or engaging in chargeback fraud.
• Abusing promotional codes, discount offers, or loyalty rewards in a manner inconsistent with their intended purpose.
• Placing orders with the intent to not accept delivery or pick up the items.
• Harassing, threatening, or abusing our staff, delivery personnel, or other users.

Violation of these prohibitions may result in immediate termination of your account and access to our services, and may subject you to civil and/or criminal liability under applicable United States federal and state laws.

6. Ordering, Payment, and Pricing

6.1 Order Placement

All orders placed through the Site are subject to acceptance by Punch Pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product description, or concerns regarding fraud or unauthorized activity. If your order is cancelled after payment has been processed, we will issue a full refund.

When you place an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order; it merely confirms receipt of your order request. Acceptance occurs when we begin preparing your order or dispatch it for delivery.

6.2 Pricing and Fees

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices shown do not include applicable sales taxes, delivery fees, or service charges, which will be calculated and displayed at checkout prior to order confirmation.

Applicable sales taxes are calculated based on the tax laws of the relevant jurisdiction in which the order is placed or delivered, in compliance with applicable federal and state tax regulations.

6.3 Payment Terms

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information is accurate and complete.
• You authorize us to charge the applicable amounts to your selected payment method.

All payments are processed through secure third-party payment processors. We do not store full credit card numbers on our servers. Payment processing is subject to the terms and conditions of the relevant payment processor.

6.4 Refunds and Cancellations

If you are dissatisfied with your order due to an error on our part, missing items, or food safety concerns, please contact us at [email protected] within 24 hours of receiving your order. We will review your complaint and, at our sole discretion, offer a replacement, store credit, or refund as appropriate. We do not offer refunds for change-of-mind cancellations after food preparation has commenced.

7. Delivery Terms

Delivery services are available within designated delivery zones only. Delivery times are estimated and not guaranteed. Factors such as weather, traffic, high order volumes, or other unforeseen circumstances may affect delivery times. Punch Pizza is not liable for delays in delivery caused by factors beyond our reasonable control.

You are responsible for providing an accurate and accessible delivery address. If delivery cannot be completed due to an incorrect address, inaccessible location, or your absence, additional delivery fees may apply, or the order may be cancelled without a refund.

Risk of loss and title to food items pass to you upon delivery to the address you have specified. We are not responsible for the condition of food items after they have been delivered and accepted.

8. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and layout of the Site (collectively, "Content"), is the exclusive property of Punch Pizza or its licensors and is protected by United States copyright law, trademark law, trade dress law, and other applicable intellectual property laws and international treaties.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza. You may not use any of these marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial purposes of browsing the Site and placing food orders. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any Content.
• Modify or create derivative works based on the Site or Content.
• Use any data mining, robots, or similar data gathering and extraction tools on the Site.
• Download (other than page caching) any portion of the Site for any purpose.
• Use the Site or Content for any commercial purpose or for any public display, commercial or non-commercial.

Any unauthorized use of the Content or the Site may violate copyright law, trademark law, and other applicable regulations and could result in civil and/or criminal penalties. We reserve all rights not expressly granted in these Terms.

9. User-Generated Content

If you submit reviews, comments, feedback, photographs, or any other content to our Site or associated social media platforms (collectively, "User Content"), you grant Punch Pizza a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business operations and marketing activities.

You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party. You agree that User Content will not be unlawful, defamatory, obscene, threatening, or otherwise objectionable.

We reserve the right to remove any User Content at our sole discretion without notice.

10. Food Allergen and Dietary Information

Punch Pizza makes reasonable efforts to provide accurate allergen and nutritional information on our Site. However, our food items are prepared in facilities where common allergens, including but not limited to gluten, dairy, nuts, eggs, soy, and shellfish, may be present.

11. Disclaimers and Warranty Disclaimer

THE SITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PUNCH PIZZA DOES NOT WARRANT THAT:

• THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE WILL BE ACCURATE OR RELIABLE.
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS.
• ANY ERRORS IN THE SITE WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES.
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
• ANY STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR THROUGH THE SITE.
• ANY OTHER MATTER RELATING TO THE SITE OR SERVICES.

IN NO EVENT SHALL PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT YOU PAID TO PUNCH PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR GROSS NEGLIGENCE, FRAUD, INTENTIONAL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING CONSUMER PROTECTION LAWS ENFORCED BY THE FEDERAL TRADE COMMISSION (FTC) UNDER THE FTC ACT.

Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so some of the above limitations may not apply to residents of those states.

13. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its affiliates, licensors, and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Site or services in any manner not authorized by these Terms.
• Your violation of any applicable federal, state, or local law, regulation, or ordinance.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights.
• Any User Content you submit, post, or transmit through the Site.
• Any fraudulent, misleading, or deceptive activity conducted by you through the Site.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

14. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Punch Pizza. These links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or the information, products, or services found there. We encourage you to review the terms and privacy policies of any third-party sites you visit. Your interactions with third-party sites and services are governed by those parties' own terms and policies.

15. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Site and services, you acknowledge and agree to the collection and use of your information as set forth in our Privacy Policy.

Our privacy practices comply with applicable United States federal and state privacy laws, including, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act). For questions regarding your privacy rights, please contact us at [email protected].

16. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or related to these Terms, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza is registered and operates, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the applicable state, and you waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Nothing in this section shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

17. Dispute Resolution

17.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Punch Pizza at [email protected] and attempt to resolve the dispute informally. We will use reasonable efforts to resolve the dispute within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief you seek.

17.2 Binding Arbitration

If the dispute cannot be resolved informally within thirty (30) days, you and Punch Pizza agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Site or services, shall be resolved by binding arbitration administered by a recognized arbitration organization under its applicable rules, rather than in court, except that either party may seek relief in a court of competent jurisdiction for claims involving intellectual property infringement or other equitable remedies.

The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

17.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Punch Pizza agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

17.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims for less than $10,000 USD may, at the option of the claiming party, be resolved through small claims court in the applicable jurisdiction rather than through arbitration.

18. Term and Termination

These Terms shall remain in full force and effect while you use the Site or maintain an account with us. We reserve the right, in our sole discretion, to:

• Terminate or suspend your account and access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
• Discontinue or modify any aspect of the Site or services at any time without notice.
• Refuse service to any person for any reason at any time.

Upon termination of your account for any reason, your right to use the Site and services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, governing law, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for completed orders.

19. Changes to These Terms

We reserve the right to revise and update these Terms at any time, at our sole discretion. All changes are effective immediately when we post them on the Site and apply to all access to and use of the Site thereafter. We will indicate the date of the most recent update at the top of this page.

For material changes to these Terms, we will make reasonable efforts to provide advance notice by posting a notice on the Site's homepage or sending an email notification to the address associated with your account. However, we are not obligated to provide such notice for all changes, and your continued use of the Site following any updates constitutes your acceptance of the revised Terms.

We encourage you to review these Terms regularly. If you do not agree to the modified Terms, you must stop using the Site and our services immediately.

20. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

In such cases, the parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the unenforceable provision, and the other provisions of these Terms shall continue in full force and effect.

21. Waiver

No failure or delay by Punch Pizza in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent or restrict any further exercise of that or any other right or remedy.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Punch Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site and services.

Any headings in these Terms are included for convenience only and shall not affect the interpretation of these Terms. References to statutes or regulations are references to those statutes and regulations as they may be amended or replaced from time to time.

23. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government restrictions, labor disputes, supply chain disruptions, power failures, internet outages, civil unrest, or any other force majeure event. In such cases, we will make reasonable efforts to notify you of the situation and resume normal service as soon as reasonably practicable.

24. Electronic Communications

By using our Site or creating an account, you consent to receiving electronic communications from Punch Pizza, including emails, push notifications, and other digital communications regarding your orders, account activity, and promotional offers. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected]. Transactional communications related to your orders cannot be opted out of while your account remains active.

You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

25. Compliance with Applicable Law

You agree to use the Site and services in compliance with all applicable federal, state, and local laws, rules, and regulations, including those relating to food safety, consumer protection, and electronic commerce. Our services comply with applicable United States laws, including consumer protection standards enforced by the Federal Trade Commission (FTC) under the FTC Act, and applicable state food safety and business regulations.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for more information about your California privacy rights.

26. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the following information:

We will endeavor to respond to all inquiries within five (5) business days. For urgent matters related to food safety or order emergencies, please indicate the urgency clearly in your communication subject line.