Privacy Policy

This Privacy Policy describes how Punch Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at punchpizzafood.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

Punch Pizza is committed to protecting your privacy and complying with all applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection laws and regulations.

1. Who We Are

Punch Pizza is a food service business operating in the United States. We provide pizza and related food products and services to customers through our website and physical locations. As the operator of punchpizzafood.rest, we are the data controller responsible for your personal information collected through our digital platforms and in-person interactions.

Contact Information

For all privacy-related inquiries, requests, or concerns, please contact us using the email address provided above. We will respond to all legitimate privacy inquiries within a reasonable timeframe and no later than as required by applicable law.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or otherwise interact with us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password for account creation
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website or at our locations, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits only, as full card numbers are processed by our secure payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• Loyalty or gift card information

Please note that full payment card numbers are handled exclusively by our PCI-DSS compliant third-party payment processors, and we do not store complete card numbers on our own systems.

2.3 Order and Transaction Information

When you place an order with us, we collect details relating to your purchase, including:

• Items ordered and quantity
• Order date and time
• Delivery or pickup preferences
• Special dietary requests or customizations
• Order history and purchase frequency
• Preferred location (if applicable)

2.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical information about your device and how you interact with our site, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URL (the page that directed you to our site)
• Search terms used on our website
• Date and time of your visit
• Error logs and crash reports

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files placed on your device that help us recognize returning visitors, remember preferences, and improve the overall user experience. For more detailed information about our use of cookies and your choices regarding them, please see Section 9 of this Privacy Policy.

2.6 Communications and Customer Support Data

If you contact us for customer support, submit feedback, respond to surveys, or communicate with us through any channel, we may collect:

• The content of your messages or inquiries
• Your contact details as provided in the communication
• Records of correspondence for quality assurance purposes
• Survey responses and feedback submissions

2.7 Location Data

With your permission, we may collect precise or approximate location data from your mobile device or computer to help you find the nearest Punch Pizza location, facilitate delivery services, or provide location-specific promotions. You may disable location sharing at any time through your device settings.

2.8 Marketing and Preferences Data

We may collect information about your marketing preferences, including:

• Your opt-in or opt-out status for promotional emails and text messages
• Food preferences and dietary restrictions you have shared with us
• Loyalty program participation and reward redemption history
• Social media interactions (if you connect your social media account or engage with our social media pages)

2.9 Information Collected from Third Parties

We may receive information about you from third parties, including:

• Third-party delivery platforms or ordering applications that process orders on your behalf
• Social media platforms, if you choose to log in using a social media account
• Marketing partners and analytics providers
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Order Fulfillment and Service Delivery

The primary purpose for which we use your personal information is to fulfill your orders and deliver the products and services you request. This includes processing payments, arranging delivery, sending order confirmations, and providing customer support related to your transactions.

3.2 Account Management

If you create an account on our website, we use your information to manage and maintain your account, authenticate your identity upon login, allow you to view your order history, manage your preferences, and participate in our loyalty programs.

3.3 Marketing and Promotional Communications

With your consent or where otherwise permitted by applicable law, we may use your contact information to send you promotional emails, text messages, or other communications about our menu offerings, special deals, new locations, events, and other news related to Punch Pizza. You may opt out of marketing communications at any time by following the unsubscribe instructions contained in each communication or by contacting us directly at [email protected].

3.4 Analytics and Website Improvement

We analyze usage data to understand how visitors interact with our website, identify popular menu items, assess the effectiveness of our marketing campaigns, and make data-driven improvements to our products, services, and digital platforms. This may involve the use of third-party analytics tools such as Google Analytics.

3.5 Personalization

We may use your order history, preferences, and browsing data to personalize your experience on our website, offer tailored recommendations, and display relevant promotions or menu suggestions based on your past interactions with us.

3.6 Legal Compliance and Safety

We may use your information to comply with applicable laws and regulations, respond to lawful requests from government authorities, enforce our terms of service, protect the rights and safety of Punch Pizza, our employees, and our customers, and detect, prevent, and address fraud or other illegal activity.

3.7 Business Operations

We use personal data internally for business purposes such as record keeping, financial accounting, auditing, staff training, and operational management. This includes maintaining records required under applicable state and federal laws governing food service businesses.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers who assist us in operating our business and providing our services. These may include:

• Payment processors — to handle secure payment transactions
• Delivery partners — to fulfill delivery orders
• Email and SMS marketing platforms — to send promotional communications
• Web hosting and cloud service providers — to maintain our website infrastructure
• Analytics providers — to help us understand website usage
• Customer support tools — to manage customer inquiries
• Loyalty program platforms — to manage rewards and points

All third-party service providers are required to handle your information in a manner consistent with this Privacy Policy and are prohibited from using your personal data for any purpose other than providing services to us.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other applicable agreements
• Protect the rights, property, or safety of Punch Pizza, our customers, employees, or the public
• Detect, investigate, and prevent fraudulent, harmful, or illegal activities

4.3 Business Transfers

In the event that Punch Pizza undergoes a merger, acquisition, sale of assets, reorganization, or other business transition, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information and any choices you may have regarding your data.

4.4 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. Such data does not constitute personal information and is not subject to the restrictions of this Privacy Policy.

4.5 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you participate in co-branded promotions or choose to integrate third-party services with your account.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: Data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption technology.
• Access Controls: We restrict access to personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Payment Security: Our payment processing partners are PCI-DSS (Payment Card Industry Data Security Standard) compliant to ensure the security of your financial information.
• Regular Security Assessments: We regularly review our information collection, storage, and processing practices to guard against unauthorized access to our systems.
• Incident Response: We maintain procedures for identifying and responding to data breaches and will notify affected individuals and relevant authorities as required by applicable law.

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General User Rights (All Users)

Regardless of your state of residence, we provide all users with the ability to:

• Access and Update Your Information: You may review and update your account information at any time by logging into your account or contacting us.
• Opt Out of Marketing Communications: You may unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email. You may opt out of promotional SMS messages by replying "STOP" to any text message from us.
• Manage Cookie Preferences: You may manage your cookie preferences through our cookie consent tool or your browser settings.
• Request Account Deletion: You may request the deletion of your account and associated personal information by contacting us at [email protected].

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a request by:

• Sending an email to: [email protected]

When submitting your request, please provide sufficient information to allow us to verify your identity. We will respond to verifiable consumer requests within 45 days of receipt, or as otherwise required by applicable law. If additional time is needed, we will notify you of the extension and the reasons for it.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements, and support legitimate business operations.

7.1 Retention Periods

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the child's personal information from our systems.

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected information from a child under 13, we will delete that information as quickly as possible.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are typically set in response to actions such as logging in, setting your privacy preferences, filling in forms, or adding items to your cart.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics to measure traffic patterns and improve website performance.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your location preference or saved order details. They may be set by us or by third-party providers whose services we use.
• Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites. They do not store directly personal information but are based on uniquely identifying your browser and device.

9.2 Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You may also change your preferences at any time by accessing the cookie settings tool on our website. In addition, most web browsers allow you to control cookies through the browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information about cookies, including how to see what cookies have been set and how to manage them, visit www.allaboutcookies.org.

10. International Data Transfers

Punch Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. Our servers and service providers are located in the United States, and by using our services, you consent to the transfer, storage, and processing of your information in the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection and privacy laws may differ from those in your country of residence. We will take appropriate measures to ensure that any such transfers comply with applicable law and that your personal data receives adequate protection.

We use standard contractual clauses and other appropriate safeguards when transferring personal data across borders, where required by applicable law. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the privacy policy of every website you visit. Our Privacy Policy applies solely to information collected through our own website and services at punchpizzafood.rest.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no universal standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you may opt out of certain tracking activities through our cookie consent tool and the opt-out mechanisms described in this Privacy Policy.

13. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents have additional protections under the CCPA/CPRA and other California privacy laws.

13.1 Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request, once per calendar year and free of charge, information about the categories of personal information disclosed to third parties for their direct marketing purposes during the preceding calendar year. If you are a California resident and wish to make such a request, please contact us at [email protected].

13.2 Authorized Agents

California residents may designate an authorized agent to make privacy rights requests on their behalf. To use an authorized agent, we require either a valid power of attorney or written permission signed by you authorizing the agent to act on your behalf. We may verify the identity of both the agent and the consumer before fulfilling a request submitted through an authorized agent.

13.3 Financial Incentives

We may offer loyalty programs, discounts, or other financial incentives that involve the collection and use of your personal information. Any such programs will be offered in compliance with the CCPA/CPRA, and participation will be voluntary. Details of any applicable financial incentive programs and your rights in relation to them will be disclosed at the time of enrollment.

14. How to File a Complaint with a Data Protection Authority

We take all privacy concerns seriously and encourage you to contact us directly if you have any questions or complaints about our privacy practices. However, if you believe we have not addressed your concern adequately, you have the right to file a complaint with the relevant regulatory authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) oversees consumer protection and privacy enforcement under the FTC Act. You may file a complaint with the FTC at:

14.2 California Privacy Protection Agency (CPPA)

California residents may submit complaints to the California Privacy Protection Agency, which is responsible for enforcement of the CCPA/CPRA:

14.3 State Attorneys General

Residents of other states may also have the right to file privacy complaints with their state Attorney General's office. We encourage you to consult the website of your state's Attorney General for more information on how to submit a complaint in your jurisdiction.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, technology, legal requirements, or for any other reason. When we make material changes to this Privacy Policy, we will:

• Post the updated policy on our website at punchpizzafood.rest with a revised "Last Updated" date
• Provide a prominent notice on our homepage or send an email notification to users with accounts, where appropriate

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 days of receipt. For California residents making requests under the CCPA/CPRA, we will respond within the timeframes required by applicable law (generally 45 days, with the possibility of a 45-day extension in complex cases).

If you are contacting us to exercise a specific privacy right (such as access, deletion, or correction), please clearly state the nature of your request and provide sufficient identifying information so that we can verify your identity and locate your records in our systems.